Frequently Asked Questions

Yes, we offer same-day shipping for all orders placed by a specific cutoff time. This ensures your customers receive their orders promptly, boosting satisfaction and repeat business.

Absolutely! Our advanced inventory management system provides real-time tracking, automated restocking alerts, and visibility across all your sales channels.

Yes, we provide a powerful, web-based client portal that gives you complete control over your fulfillment operations. Through this platform, you can:

• Track inventory levels with real-time updates and alerts.
• Manage orders seamlessly, including adding, editing, or canceling them.
• Access and download detailed reports on performance, inventory, and shipping.
• Monitor key metrics and gain valuable insights to optimize your operations.

Our portal is designed to be your centralized hub for managing all aspects of your fulfillment process with ease and efficiency.

We integrate seamlessly with platforms like Shopify, Amazon, eBay, WooCommerce, and more, enabling you to manage orders from multiple channels effortlessly.

We offer efficient returns management (reverse logistics) to ensure returned items are processed quickly and cost-effectively, with a focus on customer satisfaction.

Yes, our fulfillment solutions are highly flexible. Whether you need custom packaging, unique kitting and assembly requirements, or specific reporting, we work closely with you to ensure our services align with your brand’s needs and growth goals.

We’re built to grow with you. From handling a few hundred orders per month to managing five-digit monthly volumes, our scalable infrastructure, multi-warehouse network, and advanced technology ensure your fulfillment operations run smoothly at every stage of growth.

We offer custom reporting and analytics to help you track logistics performance, inventory levels, and shipping trends. Our reports provide actionable insights to optimize your operations and improve decision-making.

From same-day shipping to precise order accuracy, we prioritize your customers’ satisfaction. Our streamlined processes ensure orders are delivered quickly and in perfect condition, helping you build trust and loyalty with your audience.

We work with eCommerce brands of all sizes, from startups shipping a few hundred orders per month to established businesses scaling up to five digits in monthly order volume.

Our warehouses are strategically located in Fairfield, New Jersey, and Valencia, California, near major seaports and transportation hubs. This allows us to efficiently serve both coasts, reduce shipping costs, and deliver faster to 95% of the U.S. population within two days using standard ground shipping.

Our pricing is tailored to your specific needs, ensuring you only pay for the services you use. We provide a transparent and competitive pricing structure that covers key fulfillment services like storage, order processing, shipping, and optional add-ons such as kitting or custom reporting. For a detailed quote based on your requirements, please contact us directly.

Yes, we offer comprehensive Amazon FBA Prep services to ensure your products meet Amazon’s strict requirements. Our team handles everything from labeling and poly bagging to bundling and quality checks, ensuring a smooth entry into Amazon fulfillment centers. With Packageman, you can save time, avoid penalties, and focus on scaling your business.

Yes, we specialize in both subscription box fulfillment and high-volume orders from crowdfunding campaigns such as Kickstarter and Indiegogo. We offer custom packaging and tailored fulfillment solutions for these needs.

Yes, we handle international shipping and can help you save with our discounted carrier rates.

Our warehouses are equipped with state-of-the-art security systems, including 24/7 monitoring, secure access controls, and inventory tracking. Your products are stored safely and managed with care to ensure they are always in good condition.

Our dedicated support team is available via email or phone to assist you with any questions or concerns. We pride ourselves on quick response times and personalized assistance to ensure your fulfillment needs are always met.

Our onboarding process is designed to be fast and hassle-free. Depending on the complexity of your requirements, we can have you up and running in as little as 48 hours. Our dedicated team ensures a seamless setup, from integrating your sales channels to organizing your inventory, so you can focus on growing your business while we handle the logistics.

Getting started with Packageman is simple! Just reach out to us through our Contact Us page or give us a call. We’ll schedule a consultation to understand your business needs, provide a tailored solution, and guide you through the onboarding process. Our dedicated team will handle everything from integrating your sales channels to organizing your inventory, ensuring a smooth transition to our services.